Privacy policy

Pinner Removals is the controller of the personal information described below. It reaches us through this website, by telephone and email, at survey, and on the day itself. Anything here that reads ambiguously can be asked about at hello@pinner-removals.uk.

What is recorded, and at which point

When you send the quote form

Seven fields: your name, telephone number and email address; the pickup and drop-off addresses; and — if you fill them — a moving date and your notes. That is the whole set. It exists so we can reply to you and, if you book, carry out the work.

At survey

A survey is a measuring exercise, and the measurements are what we keep: room-by-room volume, doorway and staircase dimensions, the approach and standing at both ends, and anything needing separate handling or a declared value. Photographs you send us of a landing, a drive or a gateway are filed against the enquiry rather than kept loose.

Where goods go into store

The inventory of what is held, the storage agreement itself, and enough contact and identity detail to be certain we are releasing your things to you. That last point is the reason this category is kept more firmly than the rest.

On a move out of the country

A valued inventory and the residence, address and tax documents that customs require. These are prepared from what you give us and lodged on your behalf.

When you are only reading the site

Ordinary server logs, and where analytics is switched on, aggregate counts of which pages get read. There is no advertising pixel here, no remarketing tag and no cross-site profile being built.

The lawful basis for each

• Answering your enquiry — steps taken at your request before any contract exists.
• Performing the job — once a booking is made, the contract itself.
• Legitimate interests — keeping a record of what was quoted and carried out, protecting crew, vehicles and goods, and understanding which pages are actually useful.
• Legal obligation — accounting, tax and customs records we are required to retain.

Automated filtering on the form

The quote form runs Google reCAPTCHA to tell a person apart from a script. It receives technical signals from your browser and processes them under Google's own terms; we see only the verdict.

Who else ever sees it

• Hosting and email providers, acting on our instructions and nobody else's.
• Insurers, where there is a claim — including any declared value recorded at survey.
• Customs authorities and clearing agents on a European move, where the inventory is the basis of clearance.
• Our accountant, and anyone a law or a court obliges us to tell.

It is never sold, never passed to a lead broker, and never handed to another removals firm. Where a job belongs with a firm in Harrow, Northwood or Ruislip, we give you their details — the traffic goes that way round, not the other.

How long each thing stays

Enquiries that never became work are kept for a reasonable period in case you come back, then deleted. Records of completed jobs are kept while accounting, insurance and claims periods run. Storage records last as long as the goods do, and a period beyond redelivery. Customs files are kept for the statutory retention period, which we do not control.

What you can ask for

Access to what we hold, correction of anything wrong, deletion, restriction, objection, and a portable copy. Email hello@pinner-removals.uk and it is dealt with inside the statutory period. If something cannot be deleted — an inventory for goods currently in our warehouse, a record inside a legal retention period — we will tell you which category it falls into rather than simply declining. You can also complain to the Information Commissioner's Office, and you do not need to go through us first.

Cookies

None for advertising. Analytics, where enabled, sets measurement cookies only; block them and every page on this site behaves exactly as before.

Changes to this page

Material changes are published here. The terms governing a specific job are the ones issued with your quotation — see the terms, or get in touch.